1. Introduction
Digital Linx Hosting ("we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and services.
By using our Services, you consent to the data practices described in this policy. If you do not agree with our policies and practices, please do not use our Services.
2. Information We Collect
We collect several types of information from and about users of our Services:
Personal Information:
- Name and contact information (email address, phone number, mailing address)
- Billing information (credit card numbers, billing address)
- Account credentials (username, password)
- Government-issued identification (when required for verification)
Technical Information:
- IP addresses and device identifiers
- Browser type and version
- Operating system information
- Server logs and usage data
- Cookies and similar tracking technologies
Service Usage Information:
- Resource utilization metrics
- Support ticket communications
- Service configuration data
3. How We Collect Information
We collect information through various methods:
- Direct Collection: Information you provide when registering, ordering services, or contacting support
- Automated Collection: Information collected automatically through cookies, server logs, and analytics tools
- Third Parties: Information from payment processors, fraud prevention services, and identity verification services
4. How We Use Your Information
We use the information we collect to:
- Provide, maintain, and improve our Services
- Process transactions and send related information
- Send administrative messages, updates, and security alerts
- Respond to your comments, questions, and support requests
- Monitor and analyze usage patterns and trends
- Detect, prevent, and address technical issues, fraud, and abuse
- Comply with legal obligations and enforce our Terms of Service
- Communicate about products, services, and promotions (with your consent)
5. Information Sharing and Disclosure
We may share your information in the following circumstances:
- Service Providers: Third parties that perform services on our behalf (payment processing, data analysis, email delivery, hosting services)
- Legal Requirements: When required by law, subpoena, or other legal process
- Protection of Rights: To protect the rights, property, or safety of Digital Linx Hosting, our users, or others
- Business Transfers: In connection with a merger, acquisition, or sale of assets
- With Consent: With your explicit consent for any other purpose
We do not sell your personal information to third parties.
6. Payment Information
Payment processing is handled by third-party payment processors including Stripe and PayPal. We do not store complete credit card numbers on our servers. Payment processors handle your payment information in accordance with their own privacy policies and PCI-DSS compliance standards.
7. Data Security
We implement appropriate technical and organizational measures to protect your personal information, including:
- Encryption of data in transit using TLS/SSL
- Encryption of sensitive data at rest
- Regular security assessments and audits
- Access controls limiting employee access to personal data
- Secure data centers with physical security measures
While we strive to protect your personal information, no method of transmission or storage is 100% secure. We cannot guarantee absolute security.
8. Data Retention
We retain your personal information for as long as necessary to:
- Provide our Services
- Comply with legal obligations
- Resolve disputes and enforce agreements
Account information is typically retained for 3 years after account closure. Some information may be retained longer as required by law or for legitimate business purposes.
9. Cookies and Tracking Technologies
We use cookies and similar technologies to:
- Keep you logged into your account
- Remember your preferences
- Analyze site traffic and usage
- Provide personalized content
You can control cookies through your browser settings. Disabling cookies may affect the functionality of our Services.
10. Your Rights and Choices
Depending on your location, you may have certain rights regarding your personal information:
- Access: Request a copy of the personal information we hold about you
- Correction: Request correction of inaccurate or incomplete data
- Deletion: Request deletion of your personal information (subject to legal retention requirements)
- Portability: Request a machine-readable copy of your data
- Opt-Out: Unsubscribe from marketing communications
To exercise these rights, contact us at privacy@digitallinx.org.
11. International Data Transfers
Your information may be transferred to and processed in countries other than your country of residence. These countries may have different data protection laws. By using our Services, you consent to the transfer of your information to the United States and other jurisdictions where we operate.
12. Children's Privacy
Our Services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child, we will take steps to delete such information.
13. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on our website and updating the "Last updated" date. Your continued use of our Services after changes constitutes acceptance of the revised policy.
15. California Privacy Rights
California residents have additional rights under the California Consumer Privacy Act (CCPA), including the right to know what personal information is collected, request deletion, and opt-out of the sale of personal information. As noted above, we do not sell personal information.
16. European Privacy Rights
If you are located in the European Economic Area (EEA), you have additional rights under the General Data Protection Regulation (GDPR). Our legal basis for processing your information includes consent, contract performance, legal obligations, and legitimate interests.
17. Contact Us
If you have questions or concerns about this Privacy Policy or our data practices, please contact us:
Digital Linx Hosting
Email: privacy@digitallinx.org
General: support@digitallinx.org